Delivering execptional service at scale
Built, scaled, and ran the horizontal Design org that works on Product Design, Brand Design, Content Design, UX Research, design systems, and Design Operations.
Designed and implemented recruiting, performance, production, and creative processes, while being hands-on with a large body of extremely diverse work in an evolving and complex business. Helped take the team from 3 people in a flat structure to 30 people in a well-considered org design that enabled the growth of people and their teams—all while Front grew from less than 1,000 customers to more than 8,000.